Privacy Policy

Last updated: 26 February 2026

Marqen Hotels (“Marqen”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (“Site”), contact us, or use our services.

If you do not agree with this Privacy Policy, please do not use the Site.

1) Who We Are (Data Controller)

Marqen Hotels

  • Legal entity:
  • Address: Jl. Raya Kembangan Selatan No. 2, Jakarta Barat
  • Email: concierge@marqenhotels.com
  • Phone: +62 812 509 509

In some cases, specific Marqen properties (“Properties”) may act as joint controllers or separate controllers for certain processing activities (e.g., on-property stay records).

2) Scope of This Policy

This Privacy Policy applies to:

  • Visitors to our Site
  • Guests who submit inquiries or booking requests
  • Users who subscribe to newsletters or marketing communications
  • Customers interacting with Marqen via email, phone, WhatsApp, or contact forms

This policy does not cover third-party websites or platforms that may be linked from our Site (including third-party booking engines and payment processors). Their privacy practices apply separately.

3) Information We Collect

We may collect the following categories of personal data:

A. Information You Provide Directly

  • Identity & contact details: name, email, phone number, nationality, ID/passport details (where required for check-in or legal compliance)
  • Reservation details: check-in/check-out dates, room preferences, number of guests, special requests
  • Inquiry details: messages submitted via forms, email, WhatsApp, or phone
  • Event/meeting details: company name, attendee count, event requirements, budget range (if provided)
  • Marketing preferences: subscription status, opt-in/opt-out choices

B. Information Collected Automatically

  • Technical data: IP address, device type, browser type, operating system, language settings
  • Usage data: pages visited, time spent, referring URLs, clicks, interactions
  • Cookies & similar technologies: analytics and preference cookies (see “Cookies” section)

C. Information From Third Parties

  • Booking engine providers (if integrated): booking status, reservation identifiers, rate plan details
  • Payment providers: transaction confirmation and limited payment metadata (we generally do not store full card details if processed by a payment gateway)
  • Analytics/advertising partners: aggregated performance and conversion data (depending on your consent settings)

4) How We Use Your Information

We use personal data to:

  • Provide and manage services (respond to inquiries, process reservations, manage guest requests)
  • Communicate with you (confirm bookings, send updates, answer questions)
  • Improve our Site and guest experience (analytics, troubleshooting, performance monitoring)
  • Marketing and promotions (newsletter, special offers, remarketing where enabled by consent)
  • Security and fraud prevention (protect systems, prevent misuse)
  • Legal and regulatory compliance (tax, hospitality regulations, dispute handling)
  • Business operations (internal reporting, service quality, training, audits)

5) Legal Bases (Where Applicable)

Depending on your jurisdiction, we rely on one or more of the following legal bases:

  • Contract performance (to manage reservations and provide requested services)
  • Consent (for newsletters, certain cookies, marketing communications)
  • Legitimate interests (security, service improvement, limited analytics, fraud prevention)
  • Legal obligation (record keeping and compliance with applicable regulations)

6) Cookies & Similar Technologies

We use cookies and similar technologies to:

  • Remember preferences (language, session settings)
  • Measure Site performance and user interactions (analytics)
  • Support marketing/advertising features (where enabled)

You can manage cookies via:

  • Our cookie banner/settings (if implemented), and/or
  • Your browser settings (blocking cookies may affect Site functionality)

If you prefer, we can also split this into a separate “Cookie Policy” page.

7) How We Share Your Information

We may share personal data with:

  • Service providers (website hosting, IT support, CRM/email tools, analytics)
  • Booking engine providers and channel managers (to process reservations)
  • Payment processors (to complete transactions)
  • Marqen Properties (to fulfill your stay and requests)
  • Professional advisors (legal, audit, insurers) where necessary
  • Authorities when required by law or to protect rights and safety
  • Business transfers (merger, acquisition, restructuring) subject to safeguards

We do not sell your personal data.

8) International Data Transfers

Your information may be transferred to and processed in countries other than your own (for example, where our service providers or servers are located). Where required, we implement appropriate safeguards (such as contractual protections) to help ensure an adequate level of protection.

9) Data Retention

We keep personal data only as long as necessary for the purposes described in this policy, including:

  • Reservation administration and guest service
  • Legal, tax, and compliance requirements
  • Security and dispute resolution

Retention periods may vary by data type and jurisdiction. When no longer needed, we securely delete or anonymize the data.

10) Your Rights & Choices

Depending on applicable laws, you may have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request deletion of data (subject to legal retention requirements)
  • Object to or restrict processing in certain cases
  • Withdraw consent (e.g., marketing emails/cookies) at any time
  • Request data portability (where applicable)
  • Lodge a complaint with a data protection authority (where applicable)

To exercise your rights, contact us at concierge@marqenhotels.com

11) Marketing Communications

If you opt in, we may send you newsletters and promotional materials. You can opt out anytime by:

  • Clicking the unsubscribe link in emails, or
  • Contacting us at concierge@marqenhotels.com

Operational messages (e.g., booking confirmations) are not marketing and may still be sent as needed.

12) Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no online transmission or storage can be guaranteed 100% secure. You use the Site at your own risk.

13) Children’s Privacy

Our Site and services are not intended for children. We do not knowingly collect personal data from children without appropriate consent where required by law.

14) Third-Party Links

Our Site may link to third-party websites (including social media platforms). We are not responsible for their privacy practices. Please review their privacy policies separately.

15) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

16) Contact Us

For privacy questions or requests, contact:

Email: concierge@marqenhotels.com

Phone: +62 812 509 509

Address: Jl. Raya Kembangan Selatan No. 2, Jakarta Barat